Our Team Print E-mail

Entrance Controls approaches the systems integration industry with a great team of people. We continue to add key individuals that strengthen our team as we grow. We understand it is this team of people that ensures our success. Our excellent employee retention ensures continuity with clients and legacy systems, and the infusion of quality new people brings fresh ideas and different perspectives. Entrance Controls invests in its people! This investment comes in the form of technical, certification, field management, and project management training.

We have developed a process and method for executing projects that provides systematic routine our employees and clients can depend on. It defines roles and responsibilities, and ensures efficient execution. This process is the backbone of our contracting business and we feel our discipline and dedication to it, separate us from our competition.

We also understand that the security systems integration portion of the industry has moved from our traditional role as a specialty low voltage electrical contractor in division 16 into the IT space where we provide security specific applications, and hardware that leverage the clients IT infrastructure. While we retain and continue to enhance our security applications and hardware expertise, we have broadened our skill set to include IT professionals.

 

Professional Services Group

Entrance Controls staffs a separate Professional Services Group. This group includes applications specialists, IT professionals, and field technicians trained and certified in our core products. They are dedicated to our service and support effort. This ensures a timely and professional response.

Sales and Service

Entrance Controls guarantees a 30 minute response via phone for all service requests. Depending on the support contract in force, on-time response can be as short as 60 minutes. Entrance Controls leverages the help desk module of our ES2000 ERP software to track and resolve all calls, with history available by customer, location, device, and even by service technician. Our goal is to provide the highest quality support available.
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